Packages to be delivered within the U.S. are shipped from our U.S. warehouse through USPS.

Packages to be delivered to other countries are shipped from our warehouse in China via ePacket or EMS, depending on the product’s weight and size. 

How long does shipping take?

1. Order Processing Time

All orders are processed within:

• 1–3 business days (Monday–Friday)

During peak seasons, processing times may increase by 1–2 days.

Once shipped, you will receive a confirmation email with your tracking information.

2. Shipping Locations

We currently ship to:

• United States

• Canada

• Europe

• Australia & New Zealand

• Central America & South America

3. Estimated Shipping Times

Delivery times vary based on destination and the warehouse your order ships from.

Important notes:

• Delivery estimates do not include weekends or holidays.

• Delays may occur due to customs, severe weather, or courier issues.

• Some items may ship separately depending on product availability.

4. Tracking Information

Most orders include tracking.

Once your order ships, you will receive an email with:

• Your tracking number

• Tracking link

• Estimated delivery date

Tracking updates may take 2–5 days to appear, especially for international shipments.

5. Multiple Item Orders

If you order multiple items, they may arrive in separate packages.

This helps ensure faster delivery and availability.

6. Customs, Duties & Taxes

Customers are responsible for any applicable:

• customs fees

• import taxes

• duties

• handling charges

These vary by country and are not included in your order total.

7. Lost, Delayed, or Stolen Packages

AnEssential is not responsible for:

• Incorrect address information provided by the customer

• Packages marked as “delivered” by the courier

• Delays caused by the shipping carrier or customs

However, we will assist you in filing a claim or locating the package where possible.

For assistance, contact support@anessential.com.

8. Incorrect Address

If you entered an incorrect shipping address:

• Contact us immediately

• If the order hasn’t shipped yet, we will update it

• If the package has shipped, we cannot change the address

Refunds cannot be issued for orders lost due to incorrect addresses.

9. Order Tracking Shows No Movement

Tracking can take up to 5 days to update after an order is shipped.

If tracking hasn’t updated after 7+ days, contact us, and we will investigate.

10. Contact Us

If you have any shipping-related questions, reach out to us at:

📧 support@anessential.com