All orders can be canceled until they are shipped. If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds(MONEY BACK GUARANTEE)
We promise your money back if the item you received is not as described, or if your item is not delivered within the Buyer Protection period. You can get a refund 15 days after the claim process finishes. This guarantee is in addition to and does not limit your statutory rights as a consumer, as granted by all mandatory laws and regulations applicable in your country of residence.
1. Contact Us or you can send an email to [email protected] to our support team.
Go to your order history and select the item. Discuss the issue with the support team and see possible solutions.
2. Apply for Refund
If you can’t come to an amicable agreement after contacting our support team, simply raise a claim by opening a dispute within 15 days following the delivery of your order or the end of the package receipt confirmation period (as listed in your order details).
3. Get Money Back in 15 Days
We will return your money in 15 days.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Free Return that offers ‘Free Return’ service will have a ‘Free Return’ icon on the item. With ‘Free Return’ service, you get 15 days (on top of the on-time delivery date) to decide if you want to keep or return the item for any reason, as long as they are unused, unwashed and in their original condition – complete with the original packaging, tags, etc. It’s easy and fast:
Return items locally and easily:
1) Get the return code or label,
2) wait for door-to-door pickup service or take your package to the designated service point and,
3) lastly, wait for the local warehouse to confirm receipt of your returned package.
• Remember to select ‘Return Goods” while opening the dispute.Fast
• Refund will be made to you once we confirm receipt of your returned parcel which meet the conditions for reimbursement.
• Items will be processed at a local warehouse, instead of being sent back to the seller’s country of origin (eg China). Service Scope
• Not all countries have Free Return service. At present, supported countries include the mainland territories of the United States, Canada, Australia, United Kingdom, France, Spain, Germany, Russia, South Korea, Saudi Arabia, UAE, Italy, Netherlands, Poland, Brazil, and Israel.
• In addition, not all products on anessential.com include the Free Return service.
• Returning packages via a designated local return service point or via a door-to-door pickup service is free.
• Note: You can only enjoy a one-time free local return for one order. If you initiate multiple return requests under an order, you can only enjoy the free local return service once, and other return requests can still enjoy local return service but you will have to cover the return shipping costs to the designated local return address. Therefore, please consider returning jointly the products to avoid paying that additional shipping cost.
Local ReturnSellers that offer ‘Local Return’ service will have the above ‘Local Return’ icon on their item details page. With ‘Local Return’ service, you could get 15 days (on top of the on-time delivery date) to decide if you want to keep or return the item without any reason. Return Shipment FeeThe return shipping costs to the designated local return address are borne by the buyer.
Statutory rights of the seller must comply with other relevant legal requirements (warranty, return, etc.) that may be applicable depending on your location as buyer. For instance, in most EU countries you will generally have a 2-year legal conformity warranty and a 14-day right to return (please note that in case of a return, the buyer must bear the cost of returning the products to the seller).